Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name and contact information
• Account credentials and profile information
• Educational progress and performance data
• Communication preferences
• Support requests and feedback

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our educational services
• Personalize your learning experience
• Track academic progress and generate reports
• Communicate with you about your account and our services
• Ensure the security and integrity of our platform
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With parents/guardians for student accounts
• With teachers and educational institutions as part of our service
• To comply with legal requirements or protect our rights
• With service providers who assist in our operations

4. Student Privacy (COPPA & FERPA)

We are committed to protecting student privacy and comply with applicable laws including COPPA (Children's Online Privacy Protection Act) and FERPA (Family Educational Rights and Privacy Act). We collect minimal information necessary to provide our educational services and obtain appropriate parental consent when required.

5. SMS Communications

By providing your phone number and explicitly opting in, you agree for your students to receive SMS messages from ROE11 related to their exams.

• Message frequency varies depending on student enrollment and activity.
• Standard message and data rates may apply.
• You may opt out at any time by replying STOP to a message, or request help by replying HELP.
• Your SMS consent is not bundled into other agreements and requires a standalone opt-in during sign-up.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

• Student educational records may be retained longer to support continued learning and progress tracking, subject to applicable laws and regulations.
• SMS delivery and opt-in/opt-out logs are retained for compliance and auditing purposes, but no longer than 24 months unless required by law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Receive a copy of your information in a portable format

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date below.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: